FAQs
FAQs

parents need to know

Can there be a difference in colour between the product photograph on the website and the actual product?

Even though we do our best to keep our colours on our website as true as possible, each computer screen has its own individual setting, so there can be differences in colour. If you have a doubt about the colour of a product, please do not hesitate to contact us.

Are your products in compliance with testing standards?

Yes. All chemical and hazardous materials testing has been outsourced and is in compliance with UK safety standards.

What size will best suit my child?

Our sizing match the industry standard and fit comfortably and with ease.

For your convenience, on each product there is a link to our size chart, but if you have any questions about a particular product you can message us on info@orsetto.co.uk

How to care for your baby clothes?

ORSETTO clothing are really easy to care for. You can machine wash them on 30℃ and tumble dry low or line dry naturally for the best results.

To maintain our garments’ integrity, wash with similar colours and avoid washing with towels and other rougher items.

general

What is your returns policy?

If you’d like to return or exchange a product, please email us at info@orsetto.co.uk 

– All returns and exchanges are free in the UK
– All items must be returned new, unused and in original Orsetto packaging
– Returns that do not meet our policy may not be accepted and will be sent back to the customer
– Make sure you obtain proof of postage for your return package
– Items or orders you would like to return should be sent back to us within 30 days of your order being dispatched
– Once received by our warehouse, returned items are processed within 10 working days

If your product is damaged or incorrect please contact our Customer Care team who will advise you further on how to return this item.

What if my items are damaged or incorrect?

If you have received a damaged or incorrect item, contact our customer support team at info@orsetto.co.uk with a photo of the damage, or the incorrectly shipped product, as well as your order number and we will get back to you.

How can I contact customer services?

For all enquiries please contact us via email: info@orsetto.co.uk

Policies

Returns/Exchanges

If you’d like to return or exchange a product, please email at info@orsetto.co.uk

– All returns and exchanges are free in the UK
– All items must be returned new, unused and in original Orsetto packaging
– Returns that do not meet our policy may not be accepted and will be sent back to the customer
– Make sure you obtain proof of postage for your return package
– Items or orders you would like to return should be sent back to us within 30 days of your order being dispatched
– Once received by our warehouse, returned items are processed within 10 working days

Contact us

For all enquiries please contact us at info@orsetto.co.uk 

Payments

We accept Visa, MasterCard and American Express cards.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. If you choose this payment option, please be sure to double check your shipping address.”

 

All payments will be charged in GBP. Currency calculator on site is only an estimation.

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