Shipping & Returns

Delivery

  • Delivery is free of charge on orders over £100 ex. vat to anywhere within mainland UK (Certain hard to reach areas may incur a courier surcharge) (A surcharge may be charged for items shipped direct from the manufacturer).
  • If items are shipped directly from the manufacturer they may not be included in the 'free delivery over £99' offer.
  • On delivery you must inspect the goods carefully for damage as UK Platinum Ltd is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us via telephone within four working days from the date of delivery.
  • Please note: Should you require delivery to an address other than the billing address, please ensure that the correct information is provided when ordering. If you provide the incorrect address details, your order may be delayed. We reserve the right to only deliver to the billing address.
  • Note: We cannot ship to a non-permanent address such as a hotel or conference centre or to freight forwarding companies.
  • Due to restrictions with the couriers that we use, we are unable to deliver white goods (refrigerators and freezers) to Northern Ireland. Delivery surcharges may apply to some parts of Scotland, the Isle of Man, the Isle of Wight, The Channel Islands and other parts of non-mainland United Kingdom.

Cut-Off Order Times

  • All orders placed before 3pm Monday to Friday will be processed the same day. For orders placed via the website tracking details will automatically be sent upon despatch to the email address provided for the order.

International Delivery

For delivery to non-UK destinations, the carriage price quoted online may not be accurate as additional insurance could be required. Under these circumstances, we will attempt to contact the customer to seek additional payment prior to despatching the consignment.

Returns Policy

A product purchased from UK Platinum Ltd may be returned for the following reasons:

  • If the product arrives faulty or damaged.
  • If the product is incorrect due to a mispick or misinformation (this must be reported within 4 days of receiving the product/s)
  • The customer finds the product unsuitable or is dissatisfied with the product.

Items returned to UK Platinum Ltd for the reasons outlined above should be done so within 30 days of receipt, and should also meet the following criteria:

  • Goods must be returned as sold i.e. in the original packaging and in resalable condition.
  • Any free gifts or other additional bundled items delivered with the products must also be returned.
  • You must obtain a Returns Authorisation Number and label the parcel/s with it to allow the return to be dealt with as efficiently as possible.

Some products are made to order or are shipped directly from our manufacturer. If you wish to return these items without a fault a restocking fee may be applied. Please contact our returns team for more information.

If you would like to return an item please contact the returns department at UK Platinum Ltd on 0800 804 6447 to obtain a returns authorisation number. Once you have a returns number you will need to clearly display it on the outside of the parcel and inside also provide a Returns Form detailing reasons for your return. Your parcel will then need to be returned to the following address:

Returns Department
Uk Platinum Ltd

20 Brock Hill Drive
Oadby
Leicester
LE2 5RD

Please note you must organise the return of the items at your expense unless the item is faulty or incorrect due to an error by UK Platinum Ltd in this instance your item will either be collected or postage will be refunded. This is at the discretion of UK Platinum Ltd and cannot be requested.

Cancelling an Order

Cancellation of orders prior to fulfilment must be received by UK Platinum Ltd in writing from the buyer.

Customers must contact UK Platinum Ltd within 7 days of delivery to obtain authorisation to return any Goods. Goods returned by the Customer without prior authorisation will not be credited. UK Platinum Ltd reserves the right, at its discretion, to charge the Customer 20% of the full price to cover costs it may incur as a result of a customer ordering stock items error. Customers must return all products unused and as originally delivered.