Shipping & Returns
Cut-Off Order Times
A product purchased from UK Platinum Ltd may be returned for the following reasons:
Items returned to UK Platinum Ltd for the reasons outlined above should be done so within 30 days of receipt, and should also meet the following criteria:
Some products are made to order or are shipped directly from our manufacturer. If you wish to return these items without a fault a restocking fee may be applied. Please contact our returns team for more information.
If you would like to return an item please contact the returns department at UK Platinum Ltd on 0800 804 6447 to obtain a returns authorisation number. Once you have a returns number you will need to clearly display it on the outside of the parcel and inside also provide a Returns Form detailing reasons for your return. Your parcel will then need to be returned to the following address:
Uk Platinum Ltd
20 Brock Hill Drive
Please note you must organise the return of the items at your expense unless the item is faulty or incorrect due to an error by UK Platinum Ltd in this instance your item will either be collected or postage will be refunded. This is at the discretion of UK Platinum Ltd and cannot be requested.
Cancelling an Order
Cancellation of orders prior to fulfilment must be received by UK Platinum Ltd in writing from the buyer.
Customers must contact UK Platinum Ltd within 7 days of delivery to obtain authorisation to return any Goods. Goods returned by the Customer without prior authorisation will not be credited. UK Platinum Ltd reserves the right, at its discretion, to charge the Customer 20% of the full price to cover costs it may incur as a result of a customer ordering stock items error. Customers must return all products unused and as originally delivered.