Terms & Conditions
Welcome to our website.
The term ‘UK Platinum Ltd’ or ‘us’ or ‘we’ refers to the owner of the website registered with the company registered address, 20 Brocks Hill Drive, Oadby, Leicester LE2 5RD United Kingdom.
Our company registration number is 12589375.
The Order Process
Placing Your Order:
You can place orders online via our website- www.ppe-equipmentsupplies.co.uk or you can call us to place an order (0800 635 6321).
Our website is fully PCI compliant and all payment information is encrypted to ensure total security of your data.
Email confirmation is sent for every order placed- this confirmation is sent to the email address input when you place the order (or to your PayPal/Apple Pay account). We cannot re-send this confirmation, so please ensure you enter the correct email address.
We accept payment from all major credit and debit cards, and we also accept payments via PayPal.
Where possible, we endeavour to process and despatch all orders placed before 6.00pm the same day. We prioritise the processing of orders with Royal Mail Special Delivery or DPD shipping- if your order is urgent, please choose either of these shipping services.
We have over multiple products listed on our website- whilst we aim to have all items available for immediate despatch, sometimes the manufacturer has production issues which results in delays.
Availability is shown in the product listing- please note, we also process offline orders, which do not immediately update the availability online. We always advise checking stock availability before placing an order if you are in urgent need of the item.
If you place an order for an unavailable item, you will be informed via email. You can then either wait for the item to arrive, choose an alternative or cancel the item from the order and receive a refund.
All images of products are purely for illustration only, and do not form part of the description of the product.
UK Platinum Ltd cannot accept responsibility for any difference between the image on the website and the actual appearance of the product.
All prices on our website and in our catalogue are displayed on an “invitation to treat” basis- if a product is ordered (and the price is incorrect) we are not obliged to sell the product at the incorrect price. The order will be cancelled, and a refund will be processed.
If there is a problem with the payment (if your bank declines the payment, there are security concerns etc) we will contact you to advise. We reserve the right to decline an order or payment- we can also insist that an order is only sent to the registered address of the payment card.
Upon delivery, you must inspect the goods carefully for damage as UK Platinum Ltd is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us via telephone within four working days from the date of delivery.
Prices & Payment
The delivery cost for your order will be shown online- when you add the item(s) you are ordering to your cart, there is a postage cost calculator.
Orders over £100 excluding VAT are processed with Free Delivery (which is a 3-5 working day service).
Royal Mail calculate their delivery prices based on the size and weight of the order and the delivery speed.
DPD charge a standard delivery fee (which is not linked to the size and weight of the order) and they offer a next working day delivery service to mainland UK.
DPD charge a premium to deliver to non-mainland UK addresses such as Northern Ireland, the Channel Islands, Isle Of Wight, Isle of Man and remote areas such as the Scottish Highlands & Islands- we offer a 2 Day transit time to these areas.
If a courier cannot deliver an order to you, the order will be returned to our premises. UK Platinum Ltd will hold unsuccessful deliveries for 21 days.
Tracking Your Order:
When your order is processed and despatched, an email will be sent to the email address on your order- this will include a link to the courier website and a tracking reference to monitor the arrival of your order, where applicable.
Consumer Contract Regulations
We have a very fast order turnaround time- if you wish to cancel an order, you must do so as soon as possible. You can email us firstname.lastname@example.org or call 0800 635 6321 to cancel an order.
In accordance with the Consumer Contract Regulations, as a customer you have a cancellation period. This starts the moment you place the order and ends 14 days from the day you receive the goods (certain products are exempt from this and are listed below)
Once you have notified us that you would like to return the order (which must be within 14 days of receipt of the order), you have 14 days to return the order to us.
A product purchased from UK Platinum may be returned for the following reasons:
If you would like to return an item, please contact the Returns Department at UK Platinum on 0800 635 6321 to obtain a returns authorisation number.
Once you have a returns authorisation number, you will need to clearly display it on the outside of the parcel and inside also provide a Returns Form detailing reasons for your return (Download the Returns Form by clicking HERE). Your parcel will then need to be returned to the following address:
UK Platinum Ltd
20 Brocks Hill Drive
Please note you must organise the return of the items at your expense unless the item is faulty or incorrect due to an error by UK Platinum Ltd. In this instance, your item will either be collected, or postage will be refunded. This is at the discretion of UK Platinum Ltd and cannot be requested.
For some items purchased we may ask the manufacturer to contact you directly to establish the nature of the fault and then (depending on the fault) we will either organise a repair or replacement or in some instances ask you to liaise with the manufacturer directly.
In some circumstances when products are past their warranty or repairs are outside the warranty terms a charge may occur.
When an item becomes faulty more than 30 days after purchase, please call the Returns Department for advice on 0800 635 6321.